Privacy Policy

Last updated: May 2025

1. Who We Are

Fly For Smile ("we", "us", "our") is operated by World Clinics Ltd, a company registered in England and Wales, with a registered office at 71–75 Shelton Street, Covent Garden, London, United Kingdom. We operate the website flyforsmile.com.

We act as a data controller for personal data collected through this website. If you have any questions about how we use your personal data, please contact us at info@worldclinics.net.

2. What Data We Collect

We may collect and process the following categories of personal data:

• Contact information: your name, email address, and phone number when you contact us or request a consultation.
• Health-related information: details about the dental treatment you are seeking, which you voluntarily provide to us.
• Usage data: information about how you use our website, including IP address, browser type, pages visited, and timestamps, collected via cookies and analytics tools.
• Communications: records of correspondence you have with us, including emails and WhatsApp messages.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide you with information about dental clinics and treatments.
• To connect you with our partner dental clinics on your behalf, with your explicit consent.
• To improve and personalise our website experience.
• To comply with our legal obligations.
• To send you relevant communications about our services, where you have opted in to receive these.

The legal bases for processing your data are: consent (Article 6(1)(a) GDPR), contract performance (Article 6(1)(b) GDPR), and legitimate interests (Article 6(1)(f) GDPR) where we have a business reason to process your data that is not outweighed by your rights.

Where we process health-related information (a special category of data under GDPR), we do so only with your explicit consent (Article 9(2)(a) GDPR).

4. Sharing Your Data

We will only share your personal data with third parties in the following circumstances:

• Partner clinics: with your consent, we share your contact and treatment enquiry details with the dental clinic you have selected or enquired about. These clinics are located in Turkey and the transfer is protected by your explicit consent.
• Service providers: we use trusted third-party tools (such as analytics providers) who may process your data on our behalf under a data processing agreement.
• Legal requirements: where we are required to disclose data to comply with a legal obligation or to protect the rights, property, or safety of Fly For Smile, our users, or others.

We do not sell your personal data to any third party.

5. International Transfers

When we share your data with dental clinics in Turkey for the purpose of arranging your treatment, this constitutes a transfer of personal data to a third country outside the UK and EEA. Such transfers are made on the basis of your explicit consent. You may withdraw your consent at any time by contacting us.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: required for the website to function correctly.
• Analytics cookies: we use tools such as Google Analytics to understand how visitors use our site. This data is anonymised and aggregated.

You can control or disable cookies through your browser settings at any time.

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes described in this policy or to comply with our legal obligations. Enquiry and contact data is typically retained for up to 2 years. You may request deletion at any time.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct inaccurate or incomplete data.
• Right to erasure: you may ask us to delete your personal data in certain circumstances.
• Right to restrict processing: you may ask us to limit how we use your data.
• Right to data portability: you may request your data in a structured, machine-readable format.
• Right to object: you may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@worldclinics.net. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption, and access to personal data is restricted to authorised personnel only.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

World Clinics Ltd
71–75 Shelton Street, Covent Garden, London, United Kingdom
Email: info@worldclinics.net
Phone: +44 7458 148260